Support with formula reformulation
We will support you with our expertise should formula reformulations be necessary due to legal changes. We further offer you favourable conditions for the subsequent adjustments of safety reports.
Due to our good relationships with raw material suppliers, we are always up to date regarding new developments! Of course we are further visiting the most important trade fairs like the “in–cosmetics”!
Support with customer requests / Complaints
We happily consult you with customer requests of any kind, for instance concerning ingredients, instructions for use or customer complaints. We further offer you to take over the complete customer correspondence.
In the times of easily accessible information, especially via social media, cosmetic manufacturers receive customer requests on a daily basis. It goes without saying that these requests should be answered promptly and competently, but at the same time understandable for the ordinary customer.
Get in contact with us: product application during pregnancy, critical ingredients or compatibility for biological waste water treatment – we will make it our business to reply your customer with empathy, expertise and creativity!
legal advice for market entry
The legal complexity of manufacturing and distributing cosmetics requires significant expert knowledge. Upfront the actual market entry we are glad to consult you concerning all necessary regulatory steps.
For services which we do not provide ourselves, we can recommend competent institutes and partners.
Also for the execution of microbiological challenge testings, compatibility tests, the testing of UVA and UVB protection or other specific efficacy tests we are happy to recommend you a selection of possible service providers.
Contact / Correspondence with administrative bodies
In case of objections, inspections or other requests from administrative bodies we gladly support you or, if desired, take over the complete correspondence.
In case of objections, inspections or audits it is reassuring to know that you have a competent partner by your side. Of course there are objections where the circumstances are clear. For instance, in the case that a cosmetic product is not in accordance with all points of the Regulation (EC) No 1223/2009 (European Cosmetics Directive) there is a need for swift action. However, what about a product being classified as a pharmaceutical from authorities? Or what if claims are being rejected?
We are glad to investigate your individual case with you and assist you with the wording of a first answer to the authorities.
In the case of a legal dispute, we are happy to recommend you competent and experienced lawyers.